FALSE IMPRISONMENT! Illegal detention! You were kidnapped and BofA illegally took control of YOUR MONEY! That manager didn't have TIME to call a supervisor for instructions! The management of BofA LIED to you, confiscated your money and kept you prisoners!
FELONY trouble, as in false imprisonment, kidnapping and interfering with their right to close their account; it's their frickin money.The Bank Commissioner was contacted.
From comments at youtube:
What the mgr. did was COMPLETELY ILEGAL! You CANNOT forbid a customer to withdraw their money or close their account! This woman is in a HELL of a lot of trouble! Yes, it's listed in the comments at youtube. People got on this like a duck on a poop bug, immediately. That woman is going to lose her job. Banks are terrified of bank runs. Ever see "It's a Wonderful Life????" This is the WORST possible PR for BofA. She's toast, if not a future inmate. And expect a law suit.
FELONIES: False imprisonment, kidnapping, commandeering a person's money, false statements to a customer (she didn't have time to contact a supervisor before deciding). She did it in front of witnesses, on tape, and lied to a police officer. She's in big poop now.